Help Desk Support Technician at Harry's

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Grooming ProductsIndustries

Requirements

Experienced and tech-savvy in Help Desk support
Proficiency with tools including JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin
Experience supporting MacOS and Windows OS environments
Knowledge of network connectivity (e.g., DNS, DHCP, TCP/IP), server access, and software performance
Ability to perform root-cause analysis

Responsibilities

Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments
Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom
Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra
Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms
Diagnose and resolve network connectivity issues (e.g., DNS, DHCP, TCP/IP), server access problems, and software performance challenges
Perform root-cause analysis to prevent recurring issues and improve system reliability
Assist with system upgrades, rollouts, and new hardware/software implementations
Collaborate on technology projects to drive organizational improvements
Develop and maintain internal knowledge base articles, how-to guides, and process documentation
Act as a liaison between employees and technical teams, providing customer-focused troubleshooting and high-quality service
Manage the lifecycle of hardware assets, including procurement, deployment, decommissioning, compliance, and asset tracking

Skills

Key technologies and capabilities for this role

JAMFMicrosoft 365SlackZoomGoogle WorkspaceOneLoginHelp DeskTroubleshooting

Questions & Answers

Common questions about this position

What tools and systems will I be working with in this role?

You'll work with tools like JAMF, Microsoft 365, Slack, Zoom, Google Workspace, OneLogin, Microsoft Entra, and AV systems including Zoom Rooms and Google Meet Conference Rooms.

Is this a remote or in-office position?

The role supports both in-office and remote setups, involving troubleshooting for remote and in-person teams.

What operating systems do I need experience with?

Experience with MacOS and Windows OS environments is required for resolving hardware, software, and network issues.

What is the company culture like at Mammoth Brands?

Mammoth Brands maintains a small, scrappy, entrepreneurial culture even as it grows, driven by a mission to create things people like more and committed to positive impact.

What skills make a strong candidate for this Help Desk Support Technician role?

Strong candidates are experienced and tech-savvy, with skills in troubleshooting hardware/software/network issues, device provisioning, user management, and AV systems across MacOS and Windows.

Harry's

Consumer packaged goods focusing on shaving products

About Harry's

Harry's Inc. focuses on creating consumer packaged goods, starting with shaving products and expanding into other categories like personal care. Their products are designed to meet the specific needs of consumers, ensuring quality and satisfaction. The company operates through direct-to-consumer sales and retail partnerships, making their products accessible to a wide audience in the U.S., U.K., and Germany. What sets Harry's apart from competitors is their commitment to social responsibility, dedicating 1% of sales to support nonprofit initiatives. Their goal is to foster customer loyalty by providing high-quality products while also making a positive impact on communities.

New York City, New YorkHeadquarters

2013Year Founded

$461.7MTotal Funding

ACQUISITIONCompany Stage

Consulting, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, and vision coverage

Wellness reimbursement and incentives

401(k) matching

Flexible spending accounts

Flexible PTO policy

Parental leave

Risks

Conservative backlash over Trevor Project partnership may affect brand perception.

IPO filing could increase scrutiny and pressure from investors.

Lume acquisition may face integration challenges affecting company performance.

Differentiation

Harry's designs and manufactures its own line of razors and blades.

The company offers both a-la-carte and subscription models for its products.

Harry's operates Harry's Labs for mergers and acquisitions to drive innovation.

Upsides

Subscription models in CPG are growing, benefiting Harry's subscription services.

Eco-friendly grooming products trend offers expansion opportunities for Harry's.

Mental health awareness aligns with Harry's BetterHelp partnership, boosting brand loyalty.

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