Help Desk Specialist II at GoGuardian

India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, K-12 EducationIndustries

Requirements

3–5 years of IT support experience, ideally in a software or SaaS company
Strong experience supporting macOS, Windows OS and using Jamf Pro, Workspace One for device management
Familiarity with Google Workspace admin tools and troubleshooting
Experience with Druva or other cloud-based backup and restore solutions is a strong plus
Basic understanding of Okta or other identity management systems is a plus
Excellent communication skills and a great personality—friendly, approachable, and solution-oriented
Comfortable working independently and cross-functionally in a remote setting
Must be able to attend a few meetings per week during the Pacific Time Zone
Must be able to communicate in English
Proactive, tech-savvy, and people-friendly
Strong troubleshooting skills and a service-first attitude
Ability to collaborate effectively with U.S.-based teams, especially during Pacific Time business hours
Based in Bangalore, India

Responsibilities

Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting
Use Jamf Pro to manage macOS laptops and Workspace One for Windows OS laptops, configure, update, and secure Apple laptops
Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues
Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred
Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration
Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done. In addition updating current documentation and Confluence documents as needed
Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours
Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams
Identify recurring issues and recommend process improvements or automation opportunities

Skills

macOS

Jamf Pro

Workspace ONE

Windows

Google Workspace

Apple hardware

hardware troubleshooting

software troubleshooting

Tier 1 support

Tier 2 support

GoGuardian

Digital tools for K-12 education

About GoGuardian

GoGuardian provides digital tools and solutions specifically designed for K-12 schools to enhance student safety, facilitate remote learning, and improve classroom management. Its main products include GoGuardian Teacher, which allows educators to monitor student activity on school devices; GoGuardian Admin, which gives administrators control over internet usage; GoGuardian Fleet, which helps manage Chromebook inventories; and GoGuardian Beacon, a safety tool that alerts staff to students at risk of self-harm. The company operates on a subscription-based model, allowing schools to access its tools for a recurring fee, which supports continuous updates and improvements. GoGuardian stands out in the EdTech market by focusing on the unique needs of educational institutions, ensuring both effective classroom management and student well-being.

El Segundo, CaliforniaHeadquarters

2014Year Founded

$194.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

EducationIndustries

201-500Employees

Benefits

Health insurance

GoGuardian covers 90% for you (100% HMO) and 50% for your dependents.

Retirement savings account

A robust 401(k) retirement savings plan with company match.

Time off

GoGuardian offers a comprehensive time-off package, including flexible time off, sick time, 13 company holidays, quarterly wellness days, and a paid year-end holiday break.

Employee assistance program

24 hours and 7 days a week, free confidential services include personal coaching, counseling, self-care apps, and much more!

Employee stock option

An option to purchase a number of shares of the GoGuardian stock.

Company-supported growth

Never stop learning with our annual learning growth fund program.

Parental leave

Paid parental leave for up to 14 weeks.

Short & long-term disability

Company paid short and long-term disability.

Fertility & adoption reimbursement

A fertility and adoption program to help you support your family needs.

Guided yoga & meditation classes

Relax, recharge, and refresh with weekly yoga classes and guided meditation.

Risks

Increased competition in AI-driven assessment tools could erode market share.

Privacy concerns may lead to regulatory challenges for GoGuardian's AI tools.

New leadership may cause strategic shifts that disrupt current operations.

Differentiation

GoGuardian offers a comprehensive suite of tools for K-12 education management.

The company provides unique mental health support through its Beacon product.

GoGuardian's AI-driven Edulastic tool enhances personalized learning and assessment.

Upsides

Growing demand for AI-driven educational tools supports GoGuardian's product offerings.

Expansion of one-to-one device programs aligns with GoGuardian's Chromebook management solutions.

Increased focus on cybersecurity boosts demand for GoGuardian's safety tools.

Land your dream remote job 3x faster with AI

Try Jobo Free