Help Desk/Content Operator (AU IT, WFH)

Position Overview

• Location Type: Remote
• Job Type: Not Specified
• Salary: Not Specified
• Workplace: Remote
• Language: English
• Department: Information & Communication Technology
• Published: 2025-05-29

This role involves supporting digital, admin, and web production tasks, with a focus on content entry, management, and technical support within CMS platforms.

Requirements

• Entry-level experience in a digital, admin, or web production role.
• Exposure to Craft CMS, Figma, and Adobe Illustrator is highly desirable.
• Strong attention to detail in content entry and formatting.
• Clear written communication and methodical problem-solving skills.
• Basic understanding of HTML/CSS is an advantage.
• Familiarity with Figma, Adobe Illustrator, and Photoshop.
• Experience using CMS platforms and project/task management tools.

Responsibilities

• Support Task Execution:
  • Action assigned support tasks via HelpDesk as allocated by the Traffic/QA Manager.
  • Investigate and document issues within CMS platforms based on ticket information.
  • Perform minor fixes, content edits, or updates, escalating to senior developers as required.
• Content Entry and Management:
  • Populate websites with new or updated content (text, images, PDFs, links).
  • Maintain consistency with brand and style guidelines.
  • Optimize content for readability, formatting, accessibility, and responsiveness.
  • Liaise with Account Managers for content requirement clarifications.
• Technical Support Assistance:
  • Replicate and document technical issues identified in tickets.
  • Conduct basic testing across devices and browsers to verify task resolutions.
  • Flag unresolved or unclear issues to the Traffic Manager for reassignment.
• CMS and Platform Familiarity:
  • Develop knowledge of Craft CMS, WordPress, and supporting tools.
  • Learn common CMS components (entry types, image transforms, navigation, SEO fields).
  • Use Figma, Adobe Illustrator, and Photoshop for basic asset handling and updates, including creating Floorplan SVG files.
• Collaboration and Workflow:
  • Track and report on task throughput, ticket velocity, defect rates, and QA success rates.
  • Provide regular performance updates against KPIs to management.
  • Identify trends and recommend workflow or process improvements using data insights.
• Stakeholder Communication:
  • Participate in daily stand-ups and check-ins with the Traffic/QA Manager.
  • Maintain accurate time logging and documentation within the project management system (e.g., Teamwork).
  • Assist with internal QA tasks, including testing assigned tickets prior to deployment.

Company Information & Benefits

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. They are a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies globally, with over a decade of experience specializing in premium resourcing and productivity solutions.

Benefits & Perks:

• WFH setup
• Medical, Dental Coverage, and Life Insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work-Life Balance, and Career growth opportunities

Application Instructions

Not Specified.

Equal Employment Statement

Employment decisions at ConnectOS are conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.