Help Desk Analyst I at Elevance Health

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Information TechnologyIndustries

Requirements

AA/AS degree in Information Technology, Computer Science or related field of study
Minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting
Or any combination of education and experience which would provide an equivalent background

Responsibilities

Receive all telephone or automated requests for IT assistance
Ensure that the request or problem is accurately recorded and fulfilled within established timeframes
Handle basic technical problems via the telephone and resolve first line customer issues
Log and manage calls while utilizing the correct procedures
Handle specialized functions including fulfillment and special projects
Make appropriate and timely referrals of any requests that cannot be immediately resolved

Skills

Key technologies and capabilities for this role

Help DeskIT SupportCustomer ServicePC HardwarePC SoftwareNetworkingTelecommunicationsConfiguration ManagementTroubleshooting

Questions & Answers

Common questions about this position

What is the work schedule for this Help Desk Analyst I position?

The schedule is Monday-Friday from 9:00am-6:00pm CT.

Is this a remote position, and are there any location requirements?

This is a virtual role enabling full-time remote work, except for required in-person training sessions when indicated. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless accommodation is granted as required by law.

What are the minimum education and experience requirements for this role?

Requires an AA/AS degree in Information Technology, Computer Science or related field and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting; or equivalent combination of education and experience.

What preferred skills are highlighted for this Help Desk Analyst position?

Preferred skills include 2 years of customer service experience, knowledge and use of SD tools, and technical knowledge of personal computer hardware and software, networking, telecommunications, applications, and/or configuration management.

What is the company culture like at Elevance Health?

Elevance Health is creating a culture designed to advance strategy while leading to personal and professional growth for associates, rooted in values and behaviors that drive shared success for consumers.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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