Help Desk Administrator at Centerfield

Portmore, St. Catherine Parish, Jamaica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, TechnologyIndustries

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in a help desk or technical support role
Strong knowledge of Windows/Mac OS, Office 365, and common enterprise applications
Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., Zendesk, Jira)
Excellent communication and problem-solving skills
Ability to work independently and manage multiple tasks
Willingness to work night shifts (3 PM – 12 AM) and weekends (Saturday & Sunday) consistently
Flexibility may be required based on business needs
Must be able to lift up to 30lbs

Responsibilities

Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
Monitor and respond to help desk requests during assigned shifts
Troubleshoot hardware, software, network, and system issues
Escalate unresolved issues to appropriate teams and follow up to ensure resolution
Maintain accurate documentation of issues and resolutions in the ticketing system
Perform routine system checks and maintenance tasks during off-peak hours
Support onboarding/offboarding processes during night/weekend shifts
Ensure compliance with IT policies and procedures
Collaborate with day-shift IT staff for seamless handovers

Skills

Key technologies and capabilities for this role

Help Desk SupportTier 1 SupportTier 2 SupportTroubleshootingHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTicketing SystemIT DocumentationSystem MaintenanceOnboardingOffboarding

Questions & Answers

Common questions about this position

What is the compensation like for this Help Desk Administrator role?

Compensation is competitive with a shift differential, determined by factors including location, cost of living, job-related skills, experience, and relevant education or training.

What is the work schedule and location policy for this position?

The role requires night shifts from 3 PM to 12 AM and weekends (Saturday and Sunday), with flexibility based on business needs; no remote work is mentioned.

What skills are required for the Help Desk Administrator position?

Required skills include 2+ years in help desk or technical support, strong knowledge of Windows/Mac OS, Office 365, Active Directory, remote desktop tools, and ticketing systems, plus excellent communication and problem-solving.

What is the team and work environment like at Centerfield?

You'll work with a dynamic IT team in a fast-paced environment, recognized as a Best Place to Work in Los Angeles, providing 24/7 support with collaboration across shifts.

What makes a strong candidate for this Help Desk Administrator role?

Strong candidates have an Associate’s or Bachelor’s in IT or related field (or equivalent), 2+ years help desk experience, knowledge of key tools like Windows/Mac OS and Active Directory, plus IT certifications and 24/7 support experience.

Centerfield

Customer acquisition through sales and marketing

About Centerfield

Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

$151.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Charity and Volunteer Days

Parental Leave

Performance Bonus

Risks

Integration challenges from Brainjolt acquisition may disrupt existing operations.

Regulatory scrutiny on social media platforms could impact Centerfield's advertising strategies.

Economic fluctuations may affect Centerfield's performance-based revenue model.

Differentiation

Centerfield's Dugout platform integrates real-time biddable media and automated call routing.

The acquisition of Brainjolt enhances Centerfield's social commerce capabilities on major platforms.

Centerfield's performance-based marketing model drives significant sales for leading global brands.

Upsides

Recognition as Best Overall SEM Solution boosts Centerfield's credibility in digital marketing.

Acquisition of Brainjolt expands customer acquisition through social media engagement.

Named 'Best Places to Work in Los Angeles' aids in attracting top talent.

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