Head Teller Service Consultant at M&T Bank

Londonderry, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Must be flexible around branch hours
Proves competencies in bank operations and demonstrates operational excellence
Establishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual
Use of Bank’s Computer Systems and knowledge of S&T policies and procedures
Knowledge of Consumer Bank Customer Service Standards
Satisfactory Operation Assessment Readiness audit (OAR)
Provides technical direction and training for other customer service representatives

Responsibilities

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions
Suggests solutions and options to customers and refers customers to appropriate areas of the bank
Resolves customer problems/issues/concerns in an accurate and efficient manner
Assists the Solution Center division by supporting external and internal customer telephone inquiries and research requests in a timely, courteous, and professional manner
Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including verifying balances, placing holds, and documenting proper identification)
Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization
Processing deposits and withdrawals and performing related duties
Providing additional customer services, which may include bank money orders, and other services
Accepting various loan payments or other types of payments
Balancing cash window daily
Ensures completion of ATM balancing & settlements daily
Ensures completion of Vault balancing daily
Works directly with and supports branch leadership
Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers
Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker
Identifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services
Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability
Provides services including processing night deposits, mail deposits and safe deposit admittance as needed
Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs
Use resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance
Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction
Providing customer and internal personnel with accurate product knowledge and service

Skills

Key technologies and capabilities for this role

Customer ServiceBank OperationsTransaction ProcessingFraud PreventionBalancingBank Computer SystemsCustomer IdentificationCheck CashingDeposit ProcessingWithdrawal ProcessingMoney Orders

Questions & Answers

Common questions about this position

What is the compensation for the Head Teller Service Consultant role?

This information is not specified in the job description.

Is this position remote or does it require on-site work?

The role requires on-site work at either the Derry Office (100 South Chestnut St., Derry, PA 15627) or Latrobe Route 30 (3884 US-30, Latrobe, PA 15650), with specific branch hours, and flexibility around those hours is required.

What skills are required for the Head Teller Service Consultant position?

Key skills include establishing accuracy and balancing skills with a 85% balancing rate, proficiency in Bank's Computer Systems and S&T policies, verifying customer authenticity and fraud prevention, processing deposits/withdrawals/checks, and providing exceptional customer service.

What is the company culture like at M&T Bank for this role?

The culture emphasizes operational excellence, exceptional customer service per Consumer Bank Customer Service Standards, alignment with the Bank's Our Shared Future purpose, five values, and core drivers, while contributing to branch goals and sales/service standards.

What makes a strong candidate for the Head Teller Service Consultant role?

Strong candidates demonstrate operational excellence with 85% balancing rate, knowledge of bank systems and policies, ability to handle transactions accurately while preventing fraud, and skills in sales, customer service, and supporting branch leadership.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees