Head of Strategic Customer Success - Americas

Candidates must have proven leadership experience in growing and developing high-performing Customer Success Teams in a SaaS environment, demonstrating a culture of excellence and empathy. They should possess strategic thinking skills to improve customer journeys for large organizations (1000+ employees) and connect team goals to company objectives. Effective cross-functional collaboration with Sales, Product, Engineering, and Operations is essential. An innovative and principled approach to problem-solving, leveraging cutting-edge technologies, is required, along with an analytical mindset for data-driven decision-making and continuous improvement. A deep understanding of B2B customer needs and a history of ensuring outstanding experiences for complex organizations are necessary. Programmatic experience in improving customer product adoption and addressing key stages of the customer lifecycle, such as implementation and onboarding, is crucial. Clear communication, active listening, problem-solving abilities, a focus on process improvement, attention to detail, advocacy for the team, and a passion for coaching are also key requirements. The salary range is $185K - $225K.