Head of Servicing at Goodleap

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Biotechnology, Financial ServicesIndustries

Requirements

Candidates must possess over 10 years of experience in loan servicing, with a minimum of 5 years in a senior leadership capacity, preferably within the fintech, banking, or consumer lending sectors. A deep understanding of servicing operations, technology platforms, collections strategies, and investor relations is essential. Proven experience in scaling servicing functions for millions of customers and high asset volumes, along with a strong grasp of regulatory frameworks like CFPB and FDCPA, is required. Exceptional leadership, analytical, communication, and stakeholder management skills are also necessary.

Responsibilities

The Head of Servicing will oversee daily loan servicing operations, including customer support, payment processing, collections, recoveries, and investor relations. This role involves driving the adoption of advanced technologies and AI to enhance operational efficiency and customer satisfaction. Responsibilities include designing and implementing effective collection strategies, ensuring accurate and compliant investor reporting, and collaborating with Risk, Compliance, and Legal teams. Additionally, the Head of Servicing will recruit, mentor, and lead a high-performing team, develop scalable processes, and ensure operational risk and compliance management.

Skills

Loan Servicing

Customer Support

Payment Processing

Collections

Recoveries

Investor Relations

Reporting

Automation

Operational Excellence

Compliance

Customer Satisfaction

Fintech

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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