Head of Servicing at Goodleap

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Biotechnology, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Loan ServicingCustomer SupportPayment ProcessingCollectionsRecoveriesInvestor RelationsReportingAIAutomationOperational ExcellenceComplianceCustomer SatisfactionFintech

Questions & Answers

Common questions about this position

What experience is required for the Head of Servicing role?

Candidates need 10+ years of experience in loan servicing, with at least 5 years in a senior leadership role, preferably in a similar capacity.

What are the main responsibilities of the Head of Servicing?

The role involves overseeing loan servicing operations including customer support, payment processing, collections, recoveries, and investor relations; driving AI and automation adoption; designing collection strategies; ensuring compliant reporting; partnering with Risk, Compliance, and Legal; leading a team; and building scalable processes.

What is the salary for the Head of Servicing position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What kind of leadership qualities are they looking for?

The ideal candidate should recruit, mentor, and lead a high-performing team while fostering a culture of accountability, innovation, and continuous improvement.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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