Head of Product/Head of Service at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Minimum 8 years of experience in product development, strategy, or investment-related project management
Proven ability to drive outcomes in a matrixed environment
Strong stakeholder engagement and relationship management skills
Bachelor’s degree required; advanced degree preferred
Excellent communication, analytical, and problem-solving skills
CFP and/or CFA designation preferred

Responsibilities

Use market trends, client feedback, and data insights to identify opportunities and recommend product strategies for new and existing offers
Ensure product-market fit by aligning features, pricing, and positioning with AWM client needs
Maintain oversight over a portfolio of offers to align product/service strategy and delivery; own Cash strategy and offer for AWM, including identifying features, rate strategy, and offer expansion needs, and partnering with the PI Cash team for end-to-end delivery
Drive integration of AWM-specific features into enterprise-wide offers and initiatives, ensuring differentiation and relevance for AWM clients
Own the 3-year product roadmap for AWM Solutions, balancing client needs, business goals, and enterprise priorities
Collaborate with CDAO to deliver flow-of-funds data and build an investment product dashboard for AWM
Lead go-to-market planning, ensuring alignment across stakeholders and balancing innovation with feasibility
Build strong relationships across teams and foster transparent, proactive communication; manage cross-functional workstreams and ensure timely execution
Embed risk mitigation, compliance, audit, and legal requirements into product development and delivery
Maintain technical and business knowledge to support implementation and governance

Skills

Key technologies and capabilities for this role

Product StrategyMarket AnalysisRoadmap PlanningCross-Functional CollaborationProgram ManagementGo-to-MarketRisk ManagementComplianceInvestment ProductsClient Feedback AnalysisData InsightsStakeholder Management

Questions & Answers

Common questions about this position

What experience is required for the Head of Product/Head of Service role?

Minimum 8 years of experience in product development, strategy, or investment-related project management is required, along with proven ability to drive outcomes in a matrixed environment, strong stakeholder engagement skills, and excellent communication, analytical, and problem-solving skills.

What is the work arrangement or location policy for this position?

Vanguard has implemented a hybrid working model for the majority of crew members.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is Vanguard's company mission and culture like?

Vanguard's mission is to work for the long-term financial wellbeing of clients, lead through products and services that transform clients' lives, and learn and develop skills as individuals and as a team.

What makes a strong candidate for this position?

Candidates with a Bachelor’s degree (advanced degree preferred), CFP and/or CFA designation, and experience in a matrixed environment with strong relationship management will stand out.

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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