Head of Payment Optimization (Product) at Neon

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Gaming, Payments, E-commerceIndustries

Requirements

8–10 years’ experience in product management, payments optimization, or risk/fraud domains
Deep understanding of payment lifecycle, routing logic, and acquirer performance management
Analytical and technically fluent; able to translate data into actionable system changes
Experience integrating or managing external fraud and payment solutions
Strong collaboration and stakeholder management across technical and operational teams

Responsibilities

Lead the Payment Optimization product roadmap — spanning fraud prevention, routing, and acquirer performance
Design logic to detect risk vectors at checkout and apply dynamic friction to mitigate fraud before authorization
Collaborate with Data Science and Engineering to train and deploy models that improve authorization rates and detect fraud patterns
Oversee the systems and processes supporting dispute handling, fraud investigation, and performance monitoring
Partner with acquirers, PSPs, and fraud vendors to enhance performance and reliability
Define and track KPIs across success rates, fraud losses, and cost efficiency

Skills

Key technologies and capabilities for this role

Product ManagementPayment OptimizationFraud PreventionPayment RoutingRisk ManagementData-Driven ExperimentationSystem DesignMachine Learning ModelsAuthorization RatesAcquirer Performance

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 8–10 years’ experience in product management, payments optimization, or risk/fraud domains, deep understanding of payment lifecycle, routing logic, and acquirer performance management, analytical and technical fluency, experience with external fraud and payment solutions, and strong collaboration skills.

What is the company culture like at Neon?

Neon features a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, with a focus on product and partnership excellence, open and transparent commerce, and the opportunity for early team members to shape product and culture.

What makes a strong candidate for the Head of Payment Optimization role?

A strong candidate will have 8–10 years in product management or payments/risk domains, deep payments expertise, technical fluency to drive system changes, and proven collaboration across engineering and data teams.

Neon

Serverless Postgres solution for developers

About Neon

Neon.tech offers a serverless Postgres solution that allows developers to launch a fully managed Postgres instance with a single command. Its unique feature is the separation of storage and compute, enabling on-demand scalability and quick cold starts in under 3 seconds. This focus on ease of use and efficiency sets Neon.tech apart from competitors in the cloud computing market. The company's goal is to simplify database management for developers while providing a flexible, subscription-based pricing model.

Menlo Park, CaliforniaHeadquarters

2021Year Founded

$121.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote work environment

Equity & stock options

Top-notch equipment

Unlimited PTO

Paid parental leave

Risks

Increased competition from Redpanda's serverless offering may impact Neon's market share.

Microsoft's investment may pressure Neon to align with Microsoft's strategic goals.

Neon's expansion into digital stores may divert focus from core database services.

Differentiation

Neon offers a serverless Postgres solution with 100% Postgres compatibility.

Neon's architecture separates storage and compute, enabling dynamic scaling and cost efficiency.

Neon provides a cold start capability in less than 3 seconds, enhancing developer experience.

Upsides

Neon secured a $25.6M investment from Microsoft's venture arm, M12.

Postgres was named database of the year, aligning with Neon's open-source focus.

Growing demand for serverless architectures boosts Neon's market potential.

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