Head of Fraud Risk & Investor Protection at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Seasoned fraud risk leader, ideally from financial services
Ready to build, scale, and lead with purpose
Develop and maintain deep subject matter expertise of the regulatory frameworks that apply to fraud, privacy, and vulnerable investor response and recovery
Minimum of [text cuts off, but implies significant experience based on context]

Responsibilities

Coach, guide, develop, and inspire a team of highly engaged crew (employees), fostering a culture of collaboration, innovation, high performance, and continuous improvement. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures
Lead the fraud, VIP, and privacy operating model across Personal Investor to ensure roles and responsibilities are clear, with sufficient resources, expertise, and accountability. Strengthen first-line capability and accountability in fraud risk management
Evaluate, propose, and prioritize opportunities for fraud, privacy, and vulnerable investor risk management across operations and technology, in partnership with product owners, Enterprise Fraud, Risk, and enterprise partners. Act as embedded fraud risk specialist in support of critical client journeys/experiences
Develop and oversee execution of fraud, vulnerable investor, and client privacy strategies and practices. Provide regular oversight of existing fraud business policies to ensure alignment with/awareness of industry best practices. Ensure fraud risks are identified and managed at source in accordance with Vanguard’s Enterprise Security & Fraud (ES&F) standards
Proactively identify, assess, and monitor fraud, privacy, and vulnerable investor risks across Personal Investor products, channels, and client segments via robust control frameworks. Bring identified risks and proposed solutions to Enterprise Fraud, utilizing existing enterprise controls or highlighting potential gaps
Implement and refine fraud, privacy, and vulnerable investor business controls with clarity on ownership, service levels, and testing across stakeholders. Serve as the lead on the development of business control solutions that align with business risk appetite
Serve as the primary point of contact for Personal Investor on fraud rapid response. Ensure fraud, privacy, and vulnerable client incidents are thoroughly and timely investigated with appropriate mitigation and remediation actions applied to existing prevention practices
Coordinate with leaders within client-facing teams to raise awareness of appropriate fraud escalations regarding fraud and reduce escalations more appropriately handled by client-facing teams. Facilitate training and awareness programs to strengthen fraud risk understanding across the business
Partner with Enterprise Fraud and other corporate functions to respond to requests from regulators and the business
Participate in conferences, seminars, and ad hoc meetings with industry peers and experts to remain informed on the most recent fraud, privacy, and vulnerable investor trends as well as best in class associated operations technology, people, and processes

Skills

Fraud Risk Management

Investor Protection

Privacy Frameworks

Risk Management

Leadership

Team Development

Performance Management

Operating Model

Business Policies

Client Journeys

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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