Head of Digital Channels (Individual Customers) at Santander

Mexico City, Mexico City, Mexico

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Ability to define and execute digital channel strategy aligned with global vision and local business priorities
Capability to translate global digital initiatives into actionable plans for the Mexican market
Experience overseeing development and performance of digital platforms (app, web, onboarding), ensuring reliability, security, and excellent UX/UI
Skills in fostering agile, cross-functional collaboration across Business, Technology, Risk, Compliance, Marketing, Data, and CX
Proficiency in promoting innovation using data, analytics, and agile methodologies to enhance customer journeys
Expertise in monitoring KPIs such as digital adoption, NPS, conversion, retention, and transactional behavior
Leadership experience in developing high-performing multidisciplinary teams, ensuring alignment, accountability, and continuous learning
Ability to represent the organization in digital transformation forums and global working groups
Strong collaboration skills with internal stakeholders including Retail Banking, Technology, Data & Analytics, CX, Marketing, Legal, and Global Digital teams
Capability to address main challenges such as translating global strategy to local context, driving priorities with global teams, balancing strategic vision with agile execution, and leading cross-functional collaboration

Responsibilities

Define and execute the digital channel strategy aligned with global vision and local business priorities
Translate global digital initiatives into actionable plans for the Mexican market
Oversee the development and performance of digital platforms (app, web, onboarding), ensuring reliability, security, and excellent UX/UI
Foster agile, cross-functional collaboration across Business, Technology, Risk, Compliance, Marketing, Data, and CX
Promote innovation using data, analytics, and agile methodologies to enhance customer journeys and accelerate delivery
Monitor KPIs such as digital adoption, NPS, conversion, retention, and transactional behavior
Lead and develop high-performing multidisciplinary teams, ensuring alignment, accountability, and continuous learning
Represent Santander México in digital transformation forums and global working groups
Collaborate closely with key internal relationships (e.g., Head of Retail Customers, CX, Technology, Data & Analytics, Marketing, Retail Products, Risk/Compliance/Legal, People & Culture, Global teams) to ensure strategic alignment, regulatory compliance, and customer-focused solutions

Skills

Key technologies and capabilities for this role

Digital StrategyUX/UIAgile MethodologiesData AnalyticsKPIsNPSDigital OnboardingMobile App DevelopmentWeb DevelopmentCustomer JourneyOmnichannelTeam LeadershipCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What key skills are required for the Head of Digital Channels role?

Key skills include strategic planning for digital channels, agile methodologies, data analytics, UX/UI expertise, and leadership of multidisciplinary teams.

What is the team structure like for this position?

The role involves leading high-performing multidisciplinary teams and collaborating closely with Retail Banking, Technology, Data & Analytics, CX, Marketing, Legal, and Global Digital teams.

What makes a strong candidate for this Head of Digital Channels position?

Strong candidates will have experience defining digital strategies, fostering agile cross-functional collaboration, promoting innovation with data and analytics, and leading teams in a banking or digital transformation context.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

Land your dream remote job 3x faster with AI

Try Jobo Free