[Remote] Head of AI at LivePerson

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Conversational AIIndustries

Requirements

Candidates must possess a Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field, with 10-15 years of experience in AI/ML, including 5-7 years in leadership. Proven ability to develop and execute AI strategy, deep technical expertise in NLP, generative AI, and LLMs, a track record of shipping AI products, exceptional people management skills, and strong business acumen with a customer focus are required.

Responsibilities

The Head of AI will define and execute the AI strategy and roadmap, balancing formal planning with innovation. They will lead and manage the AI/ML team, oversee project portfolios, establish operating procedures, and mentor team members. This role involves overseeing AI governance, risk, and compliance, partnering with Product, Engineering, and Go-To-Market leaders, and representing LivePerson externally as a thought leader in AI.

Skills

Generative AI

Machine Learning

AI Strategy

AI Governance

Team Leadership

Roadmap Development

Project Management

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees