Humana

Lead Data Scientist - AI-Human Interaction

San Antonio, Texas, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Insurance, Artificial IntelligenceIndustries

Requirements

Candidates must possess a Master's Degree and over 4 years of experience in research/ML engineering or an applied research scientist role, with a focus on production-ready AI solutions. A minimum of 2 years of experience leading AI/ML system development is required, along with a proven track record of building production-grade AI models that yield strong UX and behavioral outcomes. Expertise in supervised learning, reinforcement learning from human feedback (RLHF), or preference modeling is essential, as are strong communication skills to effectively collaborate across data science, product, and engineering teams. Proficiency in SQL, Python, and data analysis/data mining tools, experience with machine learning frameworks like Pytorch, JAX, LangChain, or LangGraph, and experience with high performance, large-scale ML systems and language modeling with transformers are also necessary. Additionally, candidates should have experience with large-scale ETL and over 5 years of experience in applied ML, with at least 3 years in conversational AI, human-in-the-loop systems, or agent UX optimization.

Responsibilities

The Lead Data Scientist will define and drive the advancement of AI-Human interaction by leading the design of adaptive, human-aware AI systems that learn from, respond to, and collaborate with humans. Key responsibilities include developing and owning ML pipelines for evaluating and improving human-AI interaction across various modalities, designing adaptive models for intent recognition, dialog state tracking, preference learning, and multi-turn personalization, and leading human-in-the-loop data collection strategies and feedback integration. The role involves partnering with UX, engineering, and safety teams to embed explainability, user control, and alignment into AI systems, developing and monitoring human-centered evaluation metrics, and constructing causal inference and A/B testing to assess the impact of interaction strategies. Additionally, the Lead Data Scientist will mentor a team of data scientists and collaborate with AI researchers and product leaders on foundational interaction improvements, and create reports, projections, models, and presentations for executives.

Skills

Machine Learning
AI-Human Interaction
Dialog State Tracking
Preference Learning
Personalization
Human-in-the-loop
Explainability
Causal Inference
A/B Testing
Data Science
AI Research
Product Management

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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