Guest Service Supervisor - Gulf Express at Global Partners

Branford, Connecticut, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Works from the heart, genuinely loves to take care of guests, and demonstrates pride in work
Displays a guest-first mentality and exceptional guest service skills, including pleasant greetings and parting remarks
Confident and makes eye contact with guests
Superior relationship building skills to connect with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuses issues using problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks

Supervise employees to ensure they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve task performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address guest inquiries and concerns