Guest Service Supervisor - Gulf Express at Global Partners

Branford, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Works from the heart, genuinely loves to take care of guests, and demonstrates pride in work
Displays a guest-first mentality and exceptional guest service skills, including pleasant greetings and parting remarks
Confident and makes eye contact with guests
Superior relationship building skills to connect with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuses issues using problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve task performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address guest inquiries and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer ServiceProblem SolvingRelationship BuildingOrganizational SkillsTeam SupervisionRetail Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, leadership to direct others and prioritize tasks, and excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes a family-like environment, passion for guest service, community support, and innovation in energy and retail, with a focus on delivering value and embracing the future.

What makes a strong candidate for this Guest Service Supervisor position?

Strong candidates work from the heart, genuinely love guest care, demonstrate leadership as self-starters who direct others, and excel in problem-solving, relationship building, and organizational skills.