Guest Service Supervisor at Global Partners

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Guest service skills
Relationship building skills
Organizational skills
Problem-solving skills
Self-starter
Decision-making ability
Leadership skills
Detail-oriented
Trustworthy and responsible
Confident with ability to make eye contact
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees making sure they are performing all the job duties implemented by management
Coach employees by giving them constructive feedback to help perform certain tasks
Greet guests and provide an enjoyable shopping experience for everyone
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions
Address issues by utilizing problem solving techniques
Drive top notch guest experience while facilitating the completion of all store level tasks

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer ExperienceRelationship BuildingProblem SolvingOrganizational SkillsDetail-Oriented

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for the Guest Service Supervisor position?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, excellent organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes a family-like environment, passion for guest service, community support through charitable work, and innovation in energy transition initiatives, with a history of over 90 years delivering value to guests and customers.

What makes a strong candidate for this Guest Service Supervisor role?

Strong candidates work from the heart, genuinely love taking care of guests, demonstrate pride in their work, are self-starters with decision-making ability, and have proven supervisory skills like coaching employees and prioritizing tasks.