Guest Service Supervisor at Global Partners

Oxford, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills and the ability to connect with guests and associates
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCoachingProblem SolvingCash HandlingPOS SystemStore OperationsHousekeepingSafety ComplianceRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, strong relationship-building skills, detail-oriented organizational abilities, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, the energy transition, community support, and delivering top-notch guest experiences, with a long history of over 90 years in business and initiatives like GlobalGLO.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters with decision-making abilities, the ability to direct and coach others, trustworthiness, and a guest-focused mentality with excellent organizational and problem-solving skills.