Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident and makes eye contact with guests
Demonstrates trustworthiness and responsibility
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to ensure in-stock conditions
Address inquiries and resolve guest concerns

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingCommunicationOrganizational SkillsPOS OperationsStore OperationsEmployee Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication with eye contact, trustworthiness, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company has over 90 years of history delivering energy to communities, invests in the future with initiatives like GlobalGLO and community support, and seeks passionate individuals to contribute to growth and innovation.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, confident communication, trustworthiness, organizational skills, problem-solving, self-starter qualities, and leadership abilities.