Guest Service Supervisor at Global Partners

Westborough, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to establish connections with guests and associates
Confident communication style with good eye contact
Ability to defuse issues using problem-solving techniques
Reliable and responsible individual
Detail-oriented with excellent organizational skills
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Oversee employees to ensure they are performing all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionEmployee CoachingCash HandlingPOS SystemsProblem SolvingCommunicationOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, problem-solving to defuse issues, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes maintaining a positive and engaging atmosphere for guests, innovation, and community support, with a long history of over 90 years delivering energy to communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are reliable self-starters with demonstrated guest service skills, leadership abilities, problem-solving techniques, and excellent organizational skills.