Guest Service Supervisor at Global Partners

Worcester, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and showcase exceptional guest service skills
Superior relationship-building skills and the ability to connect with guests and associates
Reliable, trustworthy, and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer ServiceLeadershipEmployee SupervisionProblem SolvingPOS SystemsCash HandlingStore OperationsHousekeeping

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills, relationship building, trustworthiness, detail-oriented organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company seeks passionate and motivated individuals to contribute to its future, with a commitment to delivering energy to communities, supporting the energy transition, and operating guest service programs like Alltown Fresh.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates exceptional guest service skills, leadership to supervise and coach employees, problem-solving to resolve issues, and reliability as a self-starter who adheres to store policies.