Guest Service Supervisor at Global Partners

Webster, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Confident communication, including eye contact, and effective interpersonal skills
Ability to identify and resolve issues using problem-solving techniques
Ability to direct and prioritize tasks for other employees
Detail-oriented and possesses excellent organizational skills
Reliable and accountable
Understanding and adherence to safety, security, quality, and store operations policies

Responsibilities

Oversee employee performance and ensure they complete all assigned tasks
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Maintain store cleanliness (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Operate the point of sale, manage cash levels, process lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Ensure the execution of all guest service programs and processes
Adhere to established policies, procedures, and practices

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee CoachingCash HandlingPOS OperationInventory ManagementProblem SolvingCommunicationOrganizational SkillsSafety Awareness

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for building rapport, confident communication with eye contact, problem-solving, leadership to direct employees, and organizational skills.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes delivering exceptional guest experiences, employee coaching, upholding store standards, innovation, energy transition, and community support, with a long history of over 90 years in energy and retail.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate is passionate about guest satisfaction, demonstrates leadership in directing employees, excels in communication and problem-solving, and is reliable with strong organizational skills.