Guest Service Supervisor at Global Partners

Braintree, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
You display a guest-come-first mentality and showcase exceptional guest service skills
You are confident and make eye contact with guests
You have superior relationship-building skills and can establish connections with guests and associates
You are trustworthy and responsible
You are detail-oriented and possess excellent organizational skills
You defuse issues by utilizing problem-solving techniques
You are a proven self-starter with demonstrated decision-making abilities
You direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPOS OperationProblem SolvingEmployee CoachingStore OperationsSafety ComplianceOrganizational SkillsInventory Replenishment

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

Is this a full-time or part-time role?

This is a part-time position.

What salary can I expect for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this supervisor position?

Key skills include exceptional guest service, relationship-building, problem-solving, organizational skills, self-starting abilities, and decision-making to direct others and prioritize tasks.

What kind of candidate stands out for this Guest Service Supervisor role?

Candidates who genuinely love taking care of guests, demonstrate a guest-first mentality, show confidence and trustworthiness, and have proven supervisory skills in coaching and directing teams will stand out.