Guest Service Supervisor at Global Partners

Kingwood, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and showcase exceptional guest service skills
Superior relationship-building skills and the ability to connect with guests and associates
A trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties as implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Ensure products are replenished to maintain in-stock conditions
Address inquiries and resolve guest concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionPoint of SaleProblem SolvingOrganizational SkillsStore OperationsHousekeeping

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include exceptional guest service skills, superior relationship-building, problem-solving, leadership, and being detail-oriented with strong organizational abilities.

What opportunities for growth does the company offer?

Global Partners LP provides opportunities for career growth and seeks passionate individuals to contribute to the company's future.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a trustworthy, self-starting leader with exceptional guest service skills, relationship-building abilities, problem-solving expertise, and strong organizational skills.