Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Superior relationship-building skills
Reliable and accountable
Excellent organizational skills and attention to detail
Ability to defuse issues using effective problem-solving techniques
Proven ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all assigned duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingPOS SystemsCash HandlingStore MaintenanceTeam CoachingOperational ComplianceSafety Protocols

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include guest service skills for building rapport, superior relationship-building, leadership to direct others, problem-solving to defuse issues, and being a detail-oriented self-starter.

What is the company culture like at Global Partners LP?

The company has over 90 years of history and is committed to innovation, community support, and investing in the energy transition, while seeking passionate leaders for exceptional guest experiences.

How should I apply for this position?

Application instructions are not specified in the job description; interested candidates should contact Global Partners LP directly to inquire about application procedures.