Guest Service Supervisor at Global Partners

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks for all guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques to diffuse issues
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees and ensure they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions
Address guest issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPoint of SaleProblem SolvingTeam CoachingOrganizational SkillsInventory Replenishment

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, and problem-solving techniques.

What is the work environment like at Global Partners LP?

The company emphasizes innovation, the energy transition (GlobalGLO), and community support, seeking passionate individuals to contribute to its future in delivering energy to communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, self-starter qualities with decision-making abilities, and the capacity to direct others while prioritizing tasks.