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Guest Service Supervisor
at
Global Partners
Wellesley, Massachusetts, United States
Apply Now
Not Specified
Compensation
Mid-level (3 to 4 years)
Experience Level
Full Time
Job Type
Unknown
Visa
Retail, Energy
Industries
Requirements
Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks for all guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks
Responsibilities
Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest concerns and issues
Skills
Guest Service
Employee Supervision
Cash Handling
POS Operation
Problem Solving
Organizational Skills
Housekeeping
Safety Compliance
Employee Coaching
Decision Making
Global Partners
Website
About Global Partners
N/A
Headquarters
N/A
Year Founded
N/A
Company Stage
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