Guest Service Supervisor at Global Partners

Wellesley, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks for all guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPOS OperationProblem SolvingOrganizational SkillsHousekeepingSafety ComplianceEmployee CoachingDecision Making

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes innovation, the energy transition through initiatives like GlobalGLO, community support, and providing career advancement opportunities in a guest-focused environment.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, superior relationship-building and problem-solving skills, self-starter qualities with decision-making ability, and experience directing others while prioritizing tasks.