Guest Service Supervisor at Global Partners

Weston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-centric mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Superior relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash HandlingPOS OperationInventory ReplenishmentProblem SolvingHousekeepingSafety ComplianceConflict Resolution

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for guest service, exceptional guest service skills, superior relationship-building skills, leadership abilities to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company embraces innovation, seeks passionate individuals, and is committed to investing in the energy transition while supporting the communities they serve.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a passion for guest service, leadership skills to supervise and coach employees, trustworthiness, detail-oriented organizational abilities, and self-starter qualities with decision-making prowess.