Guest Service Supervisor at Global Partners

Westborough, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in your work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPOS SystemsCash HandlingInventory ReplenishmentStore OperationsProblem SolvingTeam CoachingHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, strong relationship-building skills, detail-oriented organizational skills, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company emphasizes passionate individuals with great ideas, career advancement opportunities, community support, and delivering energy to communities through initiatives like GlobalGLO.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, self-starter qualities with decision-making ability, leadership to direct and coach others, trustworthiness, and problem-solving skills.