Guest Service Supervisor at Global Partners

Albany, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and maintain eye contact
Superior relationship-building skills
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they complete all assigned duties
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceRelationship BuildingLeadershipProblem-SolvingOrganizational SkillsEmployee SupervisionEmployee CoachingCash ManagementPOS SystemsStore Maintenance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills such as pleasant greetings and eye contact, superior relationship-building, leadership to direct others, problem-solving to defuse issues, and organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes providing exceptional guest service, building relationships, and contributing to future growth, with a long history of over 90 years delivering energy to communities while investing in the energy transition and local support.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a self-starter with leadership abilities, excellent guest service and relationship-building skills, problem-solving capabilities, and organizational skills to supervise employees and ensure smooth store operations.