Guest Service Supervisor at Global Partners

Brooklyn, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build rapport with guests
Superior relationship-building skills and the ability to establish connections with guests and associates
A trustworthy and responsible individual
Excellent organizational skills and a focus on detail
Ability to defuse issues using effective problem-solving techniques
A proven self-starter with the ability to make decisions independently
Experience directing others and prioritizing tasks effectively

Responsibilities

Oversee employees to ensure they are performing all assigned job duties as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionEmployee CoachingProblem SolvingCash HandlingPOS OperationsStore HousekeepingSafety ComplianceRelationship BuildingTask Prioritization

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills like providing pleasant greetings and building rapport, superior relationship-building, problem-solving, leadership in directing others and prioritizing tasks, and being a detail-oriented self-starter.

What is the company culture like at Global Partners LP?

The company emphasizes investment in the energy transition and community support, while seeking passionate individuals dedicated to exceptional guest experiences and smooth store operations.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a trustworthy, responsible self-starter with demonstrated guest service skills, relationship-building abilities, problem-solving expertise, attention to detail, and leadership experience in directing others and prioritizing tasks.