Guest Service Supervisor at Global Partners

Orange, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest Service Mindset: Genuine love for taking care of guests and demonstrating pride in work
Guest Interaction: Provide pleasant greetings and parting remarks to all guests
Communication Skills: Confident, make eye contact, and possess superior relationship-building skills
Trustworthiness & Responsibility: Demonstrate trustworthiness and responsibility
Organizational Skills: Detail-oriented and possess excellent organizational skills
Problem-Solving: Ability to defuse issues using problem-solving techniques
Self-Starter: Proven self-starter with demonstrated decision-making ability
Leadership Skills: Ability to direct others and prioritize tasks

Responsibilities

Employee Supervision: Supervise employees, ensuring they perform all job duties implemented by management
Employee Coaching: Provide constructive feedback to employees to help them perform tasks effectively
Guest Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards and maintain proper cash levels
Store Maintenance: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Handling: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Inventory Management: Replenishes products to ensure in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingCommunication SkillsOrganizational SkillsPoint of Sale OperationsEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest service mindset, superior communication and relationship-building skills, leadership skills to direct others, organizational skills, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company has over 90 years of history delivering energy to communities, is committed to innovation, the energy transition, and supporting communities, while providing opportunities for career growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, leadership abilities to supervise and coach employees, excellent communication and organizational skills, and a self-starter mindset with problem-solving capabilities.