Guest Service Supervisor at Global Partners

Orange, Connecticut, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Guest Service Mindset: Genuine love for taking care of guests and demonstrating pride in work
Guest Interaction: Provide pleasant greetings and parting remarks to all guests
Communication Skills: Confident, make eye contact, and possess superior relationship-building skills
Trustworthiness & Responsibility: Demonstrate trustworthiness and responsibility
Organizational Skills: Detail-oriented and possess excellent organizational skills
Problem-Solving: Ability to defuse issues using problem-solving techniques
Self-Starter: Proven self-starter with demonstrated decision-making ability
Leadership Skills: Ability to direct others and prioritize tasks

Employee Supervision: Supervise employees, ensuring they perform all job duties implemented by management
Employee Coaching: Provide constructive feedback to employees to help them perform tasks effectively
Guest Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards and maintain proper cash levels
Store Maintenance: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Handling: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Inventory Management: Replenishes products to ensure in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests