Guest Service Supervisor - Alltown Fresh at Global Partners

Bolton, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, maintain eye contact, and build rapport
Superior relationship-building skills to connect with guests and associates
Reliable and accountable with a strong sense of responsibility
Excellent organizational skills and attention to detail
Ability to defuse issues using effective problem-solving techniques
Proven ability to take initiative and make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Oversee employee performance and ensure they are completing all assigned tasks as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Oversee the execution of all guest service programs and processes
Manage cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingPOS SystemsCash HandlingStore OperationsTeam Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills like providing pleasant greetings and building rapport, superior relationship-building, trustworthiness and responsibility, detail-oriented organizational skills, problem-solving, self-starter initiative, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP has over 90 years of history providing energy solutions and is committed to innovation, community support, and investing in the future of energy, with a focus on delivering exceptional guest experiences.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates guest service skills, relationship-building, trustworthiness, attention to detail, problem-solving, self-starter initiative, and leadership abilities, along with a passion for outstanding service.