Guest Service Supervisor at Global Partners

Saratoga Springs, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, showcasing exceptional guest service skills
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues utilizing problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Ensure products are replenished to maintain in-stock conditions
Address inquiries and resolve guest concerns

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionProblem SolvingPOS SystemsEmployee CoachingStore OperationsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building, leadership to direct others, problem-solving, and being detail-oriented with excellent organizational skills.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals dedicated to exceptional service, fostering positive environments, and contributing great ideas to support continued growth and community initiatives.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are trustworthy, responsible self-starters with proven leadership, problem-solving abilities, and a passion for guest service and relationship building.