Guest Service Supervisor at Global Partners

Walpole, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Works from the heart, genuinely loves to take care of guests, and demonstrates pride in work
Displays a guest-centric mentality and showcases exceptional guest service skills through pleasant greetings and parting remarks
Confident and makes eye contact with guests
Possesses superior relationship-building skills and can establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuses issues by utilizing problem-solving techniques
Proven self-starter with demonstrated decision-making ability
Directs others and prioritizes tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer InteractionTeam SupervisionProblem SolvingPoint of SaleStore MaintenanceCoachingPolicy Adherence

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are needed for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building, problem-solving techniques, decision-making ability, and organizational skills.

What is the company culture like at Global Partners LP?

The company values innovation, community support, investing in the energy transition, and passionate individuals who work from the heart to deliver exceptional guest experiences.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters with leadership skills to supervise and coach employees, guest-centric mindsets with excellent service skills, and the ability to handle cash management, inventory, and issue resolution.