Guest Service Supervisor at Global Partners

Clifton Park, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confident and makes eye contact with guests
Superior relationship-building skills and ability to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Always replenishes products to ensure in-stock conditions
Address inquiries

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingProblem SolvingCash HandlingPoint of SaleStore OperationsHousekeepingSafety ComplianceInventory Replenishment

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is the Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building, detail-oriented organizational abilities, problem-solving to defuse issues, and leadership to direct others and prioritize tasks.

What is the work environment like at Global Partners LP?

The role supports a positive work environment with a focus on exceptional guest service, employee coaching, and opportunities for career advancement.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality, confidence, trustworthiness, self-starter qualities, and proven decision-making and leadership abilities.