Guest Service Supervisor at Global Partners

Newtown, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated guest service skills, including pleasant greetings and parting remarks, maintaining eye contact, and building rapport
Superior relationship-building skills to connect with guests and associates
Reliable, accountable, trustworthy, and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure all job duties are completed according to management guidelines
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingPOS OperationsCash HandlingStore MaintenanceRelationship BuildingOrganizational SkillsDecision Making

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include guest service skills such as pleasant greetings and building rapport, superior relationship-building, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes exceptional guest experiences, a legacy of over 90 years of service and innovation, investment in the future with initiatives like GlobalGLO, and supporting communities.

How do I apply for this position?

Application instructions are not provided; please contact Global Partners LP directly to inquire about application procedures.