Guest Service Supervisor at Global Partners

Newtown, Connecticut, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Demonstrated guest service skills, including pleasant greetings and parting remarks, maintaining eye contact, and building rapport
Superior relationship-building skills to connect with guests and associates
Reliable, accountable, trustworthy, and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Oversee employee performance and ensure all job duties are completed according to management guidelines
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively