Guest Service Supervisor at Global Partners

Whitefield, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident and maintains eye contact with guests
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to utilize problem-solving techniques to defuse issues
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPoint of SaleProblem SolvingTeam CoachingOrganizational SkillsStore OperationsSafety ComplianceHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, strong relationship-building skills, detail-oriented organizational skills, and problem-solving ability.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes innovation, the energy transition through GlobalGLO initiatives, supporting local communities, and providing career growth opportunities in a guest-focused environment.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, leadership skills like supervising and coaching employees, self-starter qualities with decision-making ability, and trustworthiness with excellent organizational skills.