Guest Service Supervisor at Global Partners

Danbury, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build rapport with guests
Superior relationship-building skills to establish connections with guests and associates
Reliable and accountable with strong organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven ability to make decisions and work independently
Experience directing others and prioritizing tasks
Ability to maintain accuracy and adhere to established policies and procedures

Responsibilities

Supervise employees, ensuring they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingRelationship BuildingPoint of SaleCash HandlingStore OperationsTeam CoachingOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include guest service skills such as pleasant greetings and building rapport, superior relationship-building, problem-solving, leadership experience in directing others, and being detail-oriented with strong organizational skills.

What is the company culture like at Global Partners LP?

The company values passionate individuals dedicated to outstanding service, who are motivated, reliable, invested in the future, and eager to contribute innovative ideas.

What makes a strong candidate for the Guest Service Supervisor role?

A strong candidate demonstrates guest service skills, relationship-building abilities, trustworthiness, problem-solving, self-starter qualities, leadership experience, and detail-orientation.