Guest Service Supervisor at Global Partners

Suffolk, Virginia, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and maintain a guest-centric approach
Superior relationship-building skills and the ability to connect with guests and associates
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively
Detail-oriented with excellent organizational skills
Demonstrated trustworthiness and responsibility

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem SolvingCash ManagementPOS SystemsEmployee CoachingOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What salary can I expect for the Guest Service Supervisor role?

Salary information is not provided in the job description.

What key skills are required for this Guest Service Supervisor position?

Required skills include guest service skills for pleasant interactions, superior relationship-building, problem-solving to defuse issues, leadership to direct others, and strong organizational skills.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes a guest-centric approach, employee coaching, adherence to safety and operations policies, and a commitment to community support with over 90 years in the energy industry.

What makes a strong candidate for the Guest Service Supervisor role?

Strong candidates are self-starters with demonstrated trustworthiness, responsibility, leadership abilities, and a passion for guest satisfaction and relationship-building.