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Guest Service Supervisor
at
Global Partners
Northampton, Massachusetts, United States
Apply Now
Not Specified
Compensation
Mid-level (3 to 4 years)
Experience Level
Full Time
Job Type
Unknown
Visa
Retail, Energy
Industries
Requirements
Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks
Responsibilities
Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenishes products to ensure in-stock conditions
Address guest issues
Skills
Customer Service
Team Supervision
Employee Coaching
Point of Sale
Cash Handling
Inventory Replenishment
Store Maintenance
Problem Solving
Safety Compliance
Store Operations
Global Partners
Website
About Global Partners
N/A
Headquarters
N/A
Year Founded
N/A
Company Stage
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