Guest Service Supervisor at Global Partners

York, Maine, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuinely love to take care of guests and demonstrate pride in your work
Display a guest-first mentality and exceptional guest service skills, including pleasant greetings and parting remarks
Confident and make eye contact with guests
Superior relationship building skills to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks
Available to work flexible hours that may include days and nights

Responsibilities

Supervise employees to ensure they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve task performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests
Check in external and internal vendors per established guidelines

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer ServiceRelationship BuildingProblem SolvingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or on-site?

This information is not specified in the job description.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, excellent organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes a family-like environment, passion for innovation, guest-first mentality, community support, and opportunities for career growth over its 90-year history.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters who genuinely love guest service, demonstrate trustworthiness, problem-solving, leadership in directing others, and a guest-first mentality with pride in their work.