Guest Service Supervisor at Global Partners

Holyoke, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Ability to provide pleasant greetings and parting remarks to all guests
Confident and maintains eye contact with guests
Superior relationship-building skills and ability to establish connections
Trustworthy and responsible demeanor
Detail-oriented with excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees by providing constructive feedback to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionTeam CoachingPOS SystemsCash HandlingInventory ReplenishmentHousekeepingProblem SolvingSafety ComplianceOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building abilities, detail-oriented organizational skills, problem-solving techniques, and self-starter decision-making with the ability to direct others.

What is the company culture like at Global Partners LP?

The company embraces innovation, seeks passionate individuals, and is committed to investing in the energy transition while supporting the communities they serve.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate has a genuine love for taking care of guests, demonstrates pride in their work, possesses a guest-focused mentality, and shows leadership through supervising, coaching, and decision-making abilities.