Guest Service Supervisor at Global Partners

Holyoke, Massachusetts, United States

Global Partners Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Genuine love for taking care of guests and demonstrating pride in work
  • Guest-focused mentality and exceptional guest service skills
  • Ability to provide pleasant greetings and parting remarks to all guests
  • Confident and maintains eye contact with guests
  • Superior relationship-building skills and ability to establish connections
  • Trustworthy and responsible demeanor
  • Detail-oriented with excellent organizational skills
  • Problem-solving techniques for defusing issues
  • Self-starter with demonstrated decision-making abilities
  • Ability to direct others and prioritize tasks

Responsibilities

  • Supervise employees, ensuring they perform all job duties as implemented by management
  • Coach employees by providing constructive feedback to help them perform tasks effectively
  • Greet guests and provide an enjoyable shopping experience
  • Adhere to established safety, security, quality, and store operations policies and procedures
  • Operate the point of sale system according to corporate standards and maintain proper cash levels
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Ensure the 24/7 execution of all guest service programs and processes
  • Handle all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
  • Replenish products to maintain in-stock conditions
  • Address guest concerns and issues effectively

Skills

Customer Service
Employee Supervision
Team Coaching
POS Systems
Cash Handling
Inventory Replenishment
Housekeeping
Problem Solving
Safety Compliance
Organizational Skills

Global Partners

About Global Partners

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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