Guest Service Supervisor at Global Partners

Thompson, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build relationships with guests
Superior interpersonal skills and the ability to connect with guests and associates
Reliable and accountable for completing tasks effectively
Excellent organizational skills and attention to detail
Ability to defuse issues and utilize problem-solving techniques
Demonstrated ability to make decisions independently and take initiative
Capable of directing others and prioritizing tasks

Responsibilities

Oversee employee performance and ensure they are fulfilling all job duties as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingPoint of SaleEmployee CoachingInterpersonal SkillsOrganizational SkillsSafety Procedures

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills (pleasant greetings, eye contact, relationship building), superior interpersonal skills, trustworthiness, detail-oriented organization, problem-solving, self-starter abilities, and leadership.

What is the company culture like at Global Partners LP?

Global Partners LP has a long history of over 90 years in energy and retail, with a commitment to innovation, community support, and providing career growth opportunities in a welcoming environment.

How can I stand out as a candidate for this role?

Highlight your demonstrated guest service skills, leadership experience, problem-solving abilities, and self-starter qualities, as these are key requirements for supervising employees and delivering exceptional guest experiences.