Guest Service Supervisor at Global Partners

Portsmouth, Rhode Island, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident and able to make eye contact with guests
A trustworthy and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues utilizing problem-solving techniques
A proven self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties implemented by management
Provide constructive feedback to employees to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Ensure products are replenished to maintain in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingCommunicationOrganizational SkillsPoint of SaleCash HandlingStore MaintenanceCoaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this role remote or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills with pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company values passion for guest service, upholding company values, and contributing great ideas to the future, with a commitment to communities and the energy transition.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates guest service passion, leadership to supervise and coach employees, problem-solving for issue resolution, and organizational skills for store operations.