Guest Service Supervisor at Global Partners

Webster, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques to diffuse issues
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees and ensure they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposits, lottery, gift cards, checks)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ServiceTeam SupervisionEmployee CoachingPOS SystemsCash HandlingInventory ReplenishmentProblem SolvingOrganizational SkillsSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, and problem-solving techniques.

What is the company culture like at Global Partners LP?

The company emphasizes providing top-notch guest experiences, invests in the energy transition, supports local communities, and offers opportunities for career growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, superior relationship-building and organizational skills, self-starter qualities with decision-making ability, and the capacity to direct others and solve problems.