Guest Service Supervisor at Global Partners

Chester, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest come first mentality and showcase exceptional guest service skills by providing pleasant greeting and parting remarks to everyone
Confident and make eye contact with guests
Superior relationship building skills and can establish a connection with guests and associates
Trustworthy and responsible
Detail oriented with excellent organizational skills
Defuse issues by utilizing problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks
Must be available to work flexible hours that may include day, nights

Responsibilities

Supervise employees making sure they are performing all the job duties implemented by management
Coaching employees by giving them constructive feedback to help perform certain tasks
Greet guests and provide an enjoyable shopping experience for everyone
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable
Always replenishes products to ensure in-stock conditions
Address inquiries and complaints from guests
Check in external and internal vendors per established guidelines

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer EngagementRelationship BuildingProblem SolvingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or on-site?

This information is not specified in the job description.

What key skills are needed for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners?

Global Partners emphasizes a family-like environment, passion for innovation, guest-first mentality, community support, and opportunities for career growth over its 90-year history.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are passionate self-starters who genuinely love guest service, demonstrate trustworthiness, problem-solving, leadership in directing others, and pride in their work.