Guest Service Supervisor at Global Partners

Red Hook, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone
You are confident and make eye contact with guests
You have superior relationship building skills and can establish a connection with guests and associates
You are trustworthy and responsible
You are detail oriented and have excellent organizational skills
You defuse issues by utilizing problem solving techniques
You are a proven self-starter with demonstrated ability to make decisions
You direct others and prioritize tasks

Responsibilities

Supervise employees making sure they are performing all the job duties implemented by management
Coaching employees by giving them constructive feedback to help perform certain tasks
Greet guests and provide an enjoyable shopping experience for everyone
Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable
Always replenishes products to ensure in-stock conditions
Address inquiries

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer RelationsRelationship BuildingTeam SupervisionDetail Orientation

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, excellent organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes a family-like environment, passion for guest service, innovation, community support, and opportunities for career growth, having served communities for over 90 years.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates work from the heart, genuinely love taking care of guests, demonstrate a guest-first mentality, show confidence, trustworthiness, and self-starting ability with leadership skills.