Guest Service Supervisor at Global Partners

South Burlington, Vermont, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest-come-first mentality and showcase exceptional guest service skills
Be confident and make eye contact with guests
Have superior relationship-building skills and can establish connections with guests and associates
Be trustworthy and responsible
Be detail-oriented and possess excellent organizational skills
Defuse issues by utilizing problem-solving techniques
Be a proven self-starter with demonstrated decision-making abilities
Direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Always replenish products to ensure in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingPoint of SaleCash HandlingProblem SolvingOrganizational SkillsStore OperationsSafety ComplianceHousekeeping

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Key skills include exceptional guest service skills, superior relationship-building skills, problem-solving techniques, excellent organizational skills, and decision-making abilities.

What is the company culture like at Global Partners LP?

The company values passionate individuals who work from the heart, genuinely love taking care of guests, demonstrate pride in their work, and contribute great ideas to the company's future, while supporting local communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-come-first mentality, confidence in interacting with guests, leadership in directing and coaching others, trustworthiness, and strong problem-solving and organizational skills.