Guest Service Supervisor at Global Partners

Bridgeport, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Reliable and responsible demeanor
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash HandlingPoint of SaleInventory ManagementProblem SolvingCoachingStore MaintenanceCustomer Interaction

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building, trustworthiness, detail-orientation with organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What does the company culture emphasize at Global Partners LP?

The company is committed to delivering energy to communities, supporting the energy transition, embracing innovation, and providing opportunities for career advancement.

What are the main responsibilities of this role?

Responsibilities include supervising employees, providing coaching and feedback, greeting guests, adhering to policies, operating point of sale systems, handling cash, maintaining store cleanliness, managing inventory, and resolving guest issues.

What is the salary or compensation for this position?

This information is not specified in the job description.