Guest Service Supervisor at Global Partners

Woodland, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to connect with guests and associates
Confident and makes eye contact with guests
A trustworthy and responsible individual
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Ensure products are replenished to maintain in-stock conditions
Address inquiries and resolve guest concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingCommunicationOrganizational SkillsPoint of SaleStore OperationsEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company values passionate people, is guest-focused, and community-oriented, with over 90 years of history and investments in innovation like GlobalGLO.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight demonstrated guest service skills, relationship-building abilities, leadership experience, problem-solving, and being a trustworthy self-starter, as these are key requirements for supervising employees and ensuring guest satisfaction.